Field Notes
Working with a client recently to review their incident management capability, we reflected on something worth sharing...
Increasingly we are seeing organisations grappling with safety issues to their staff, customers and community...
We often discuss with crisis team leaders the best means of ensuring post-incident reviews (PIRs) lead to measurable organisational growth...
Across exercises and real‑world incidents, common lessons have emerged for crisis team leaders and operational response controllers...
Boards play a critical role in overseeing an organisation’s readiness for, and response to, critical incidents...
Risk management requires an understanding of what is happening, as well as what matters, and intelligence streams play an important role...
